Terms of Service
Last updated: March 1, 2026
1. Service Provider
The provider of the Termio service is Bc. Matúš Močkor, Business ID: 54979153, Tax ID: 1120613516, place of business: Mlynský Sek 16, 941 02 Lipová, trade register number: 440-46274. Contact: [email protected] (hereinafter referred to as the "Provider").
2. Definitions
"Service" — the Termio web application available at gettermio.com, designed for booking and appointment management. "User" — a natural or legal person who creates an account and uses the Service. "Subscription" — a paid plan providing access to extended features of the Service. "Account" — an individual user profile created through registration. "Agreement" — the contractual relationship between the Provider and the User established by registration and acceptance of these terms.
3. Subject of the Agreement
The Provider operates the Termio cloud platform for booking, appointment, and client management. The Service includes online scheduling, client management, staff coordination, portfolio, and related tools. The Service is provided as SaaS (Software as a Service) through a web browser.
4. Registration and Account
Registration is required to use the Service. The User is obligated to provide truthful, complete, and up-to-date information. The User is responsible for maintaining the confidentiality of login credentials and for all activities performed under their account. The Provider has the right to cancel an account that violates these terms or contains false information.
5. Plans and Trial Period
The Service is available in the following plans: Free (with limited features), Easy (€6/month), Smart (€15/month), Standard (€30/month), and Premium (€50/month). Paid plans include a 14-day free trial period during which the User has access to all features of the respective plan. After the trial period expires, the subscription is automatically activated and billed unless the User cancels before the trial ends.
6. Payment Terms
Subscription payments are processed through the Stripe payment gateway. Subscriptions are billed in advance on a monthly or annual basis. Subscriptions are automatically renewed at the end of each billing period unless cancelled by the User. The Provider reserves the right to change plan prices with at least 30 days' notice. All prices include VAT if the Provider is a VAT payer.
7. No Refund Policy
All subscription payments are final and non-refundable. By activating a paid subscription, the User expressly consents to the commencement of the Service before the expiry of the withdrawal period pursuant to § 7(6)(l) of Act No. 102/2014 Coll. on consumer protection in distance selling. The User has been duly informed that by giving this consent, they lose the right to withdraw from the contract. The free 14-day trial period allows full testing of the Service before the first payment.
8. Subscription Cancellation
The User may cancel their subscription at any time through account settings. After cancellation, the Service remains active until the end of the current billing period that has been paid for. After this period expires, the account will be converted to the Free plan. Cancellation does not entitle the User to a pro-rata refund for the unused portion of the billing period.
9. Rights and Obligations of the Parties
The Provider undertakes to provide the Service with professional care, ensure its availability, and protect User data. The User undertakes to use the Service in accordance with these terms and applicable laws, not to damage the Service or its infrastructure, not to use the Service for unlawful purposes, and not to use automated systems to excessively burden the Service.
10. Limitation of Liability
The Provider is not liable for damages caused by Service outages due to maintenance, technical issues, or force majeure. The Provider's total liability to the User for any claims related to the Service is limited to the amounts paid by the User in the preceding 12 months. The Provider is not liable for indirect, incidental, special, or consequential damages.
11. Intellectual Property
All intellectual property rights to the Service, including software, design, logo, and content, belong to the Provider. The User receives a non-exclusive, non-transferable license to use the Service in accordance with these terms. Data entered by the User into the Service remains the property of the User.
12. Service Availability
The Provider strives to ensure 24/7 Service availability. The Provider reserves the right to scheduled maintenance downtime, about which the User will be informed in advance. The Provider does not guarantee uninterrupted and error-free operation of the Service.
13. Changes to Terms
The Provider reserves the right to modify these terms. The User will be notified by email at least 30 days before the changes take effect. By continuing to use the Service after the changes take effect, the User agrees to the updated terms. If the User disagrees with the changes, they have the right to cancel their account before the changes take effect.
14. Governing Law
These terms are governed by the laws of the Slovak Republic. Courts of the Slovak Republic have jurisdiction over disputes. In case of consumer disputes, the consumer has the right to contact the relevant alternative dispute resolution body pursuant to Act No. 391/2015 Coll.
15. Contact Information
For questions about these terms, please contact us: Bc. Matúš Močkor, Mlynský Sek 16, 941 02 Lipová, email: [email protected].