Terms of Service
Last updated: October 19, 2026
1. Service Provider
The Termio service is provided by codevo s. r. o., registered office Mlynský Sek 16, 941 02 Lipová, Slovak Republic, Business ID (IČO): 57437807, Tax ID (DIČ): 2122728047, VAT ID (IČ DPH): SK2122728047, registered in the Commercial Register of the District Court of Nitra, Section: Sro, Insert No. 68539/N (the “Provider”). The Provider is registered for value added tax under Section 7a of Slovak Act No. 222/2004 Coll. on Value Added Tax and is not a VAT payer. Contact: [email protected], website: gettermio.com. The supervisory authority is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Nitra Region (www.soi.sk); data protection is supervised by the Office for Personal Data Protection of the Slovak Republic.
2. Definitions
“Terms” – these terms of service. “Service” – the Termio web application available at gettermio.com and on Users' booking pages (including custom domains), designed for managing bookings, appointments and clients. “User” – a person who has registered in the Service and concluded the Agreement with the Provider. “Business” – a profile of an establishment (business) created in the Service to which a Plan, a Subscription and data on clients, bookings and staff are linked. One Account can manage several Businesses; the User who created a Business or manages it with the owner role is its “owner”. “Team Member” – a person whom the owner of a Business has given access to the Business (for example an employee or a contractor). “Client” – a person who books or has booked an appointment with the User. “Plan” – the scope of features and limits of the Service (the free Free Plan or a paid Plan). “Subscription” – the provision of a paid Plan or add-on for a fee for a monthly or yearly billing period. “Account” – the user profile created by registration. “Agreement” – the agreement on the provision of the Service between the Provider and the User, consisting of these Terms, the Data Processing Agreement and the details of the selected Plan. “Consumer” – a natural person who, when concluding and performing the Agreement, is acting outside the scope of their trade, business, employment or profession.
3. Subject of the Agreement and Intended Use
Under the Agreement, the Provider undertakes to make the Service available to the User to the extent of the selected Plan, and the User undertakes to pay the agreed price for paid Plans and add-ons. The Service is provided as SaaS (Software as a Service) through a web browser and includes in particular online booking, a calendar, client management, team coordination, notifications, a portfolio and related tools. The current features of each Plan are listed in the pricing at gettermio.com. The Service is intended primarily for businesses (legal entities and self-employed persons) for their business activities. If the Agreement is concluded by a Consumer, the provisions of these Terms intended for Consumers and the mandatory consumer protection rules also apply and prevail over any conflicting provisions of these Terms.
4. Registration, Conclusion of the Agreement and Account
Registration with an email and password or with a Google account is required to use the Service. The Agreement is concluded when registration is completed, at which point the User agrees to these Terms; the Provider records the time of acceptance and the version of the Terms accepted and will make that version available to the User on request. The current version of the Terms is always available at gettermio.com/terms. The Agreement is concluded for an indefinite period, in Slovak or in the language of the selected language version of the website (Czech, English); in the event of any discrepancy between language versions, the Slovak version prevails. The User can check and correct the details entered in the registration form before submitting it and can later change them in the Account settings. The User must provide true, complete and up-to-date information, protect their login credentials against misuse and notify the Provider without undue delay of any suspected unauthorised access to the Account. The User is responsible for activity carried out through their Account. The owner of a Business is responsible for selecting the Team Members to whom they grant access to the Business and for setting their permissions. The contracting party for a Business's Subscription is its owner; by registering, Team Members undertake to comply with these Terms when using the Service.
5. Plans, Add-ons and Trial Period
The Service is available on the free Free Plan and on the paid Easy, Smart, Standard and Premium Plans; add-ons (for example a custom domain) can be ordered for paid Plans. The features, limits and prices of the Plans and add-ons are listed in the pricing at gettermio.com/pricing and in the Service before the order is confirmed; the details shown at the time of the order are decisive. The Free Plan is assigned to a Business automatically and is provided free of charge. Each Business can use a 14-day free trial of a paid Plan once, during which the User has access to the features of the selected Plan. The Provider will notify the User by email before the trial ends. Unless the User cancels the Subscription before the end of the trial, the Subscription is activated when the trial ends and the price of the first billing period is charged to the selected payment method. An upgrade to a higher Plan takes effect immediately and the User pays a pro-rated price for the remainder of the current billing period. A downgrade to a lower Plan takes effect from the next billing period. Changing the Plan does not delete the Business's data.
6. Prices and Payment Terms
Prices are stated in euros. The Provider is not a VAT payer, so no VAT is added to the prices and the price shown is final. If the User is a business established in another EU Member State and provides a valid VAT ID, the invoice includes a reverse-charge note and any VAT is accounted for by the User under the rules of its own country. The Subscription is paid in advance for each billing period (monthly or yearly) by payment card or another method offered by the Stripe payment gateway and renews automatically for another period of the same length until the User cancels it. The Provider issues invoices electronically and the User can find them in the Service; the User agrees to receive invoices in electronic form. If a payment cannot be collected, the Provider will inform the User by email and retry the payment. If the payment remains unpaid after repeated attempts, the Provider may end the Subscription and move the Business to the Free Plan; this does not delete the Business's data. The Provider may change the prices of Plans and add-ons and will notify the User of the change by email at least 30 days in advance. The new price applies from the first billing period starting after the change takes effect. If the User does not agree with the change, they may cancel the Subscription before it takes effect.
7. Withdrawal and Refunds
The price paid for a Subscription is not refunded when the Subscription is cancelled or the Business is deleted before the end of the billing period, except in the cases provided for in these Terms (in particular a justified complaint under Section 13 or termination of the Agreement by the Provider under Section 8 without a breach by the User) or by law. Under Slovak Act No. 108/2024 Coll. on Consumer Protection, a Consumer has the right to withdraw from the Subscription contract without giving any reason within 14 days of its conclusion, i.e. of ordering a paid Plan or add-on. It is sufficient to send the withdrawal before the deadline to [email protected], for example: “I hereby give notice that I withdraw from the contract for the Termio service (Plan …) ordered on …; Account name and email: …; date: …”. If the Consumer withdraws during the free trial, they pay nothing. If the Consumer expressly requested that the paid Plan start before the end of the withdrawal period, they pay a proportionate part of the price for the Service provided up to the date of withdrawal. The Provider refunds the rest of the payment within 14 days of receiving the withdrawal, using the same means of payment the Consumer used, unless agreed otherwise.
8. Cancelling the Subscription and Terminating the Agreement
The User may cancel the Subscription at any time in the Service settings. Cancellation takes effect at the end of the paid billing period; until then the paid Plan remains active, after which the Business moves to the Free Plan. The owner may terminate the Agreement in respect of a Business at any time without notice by deleting the Business in the Service Settings (Data and business deletion section) or by sending a request to [email protected]. Deleting a Business ends its Subscription immediately and the price paid for the rest of the period is not refunded (Section 7). If the User is not a member of any other Business, deleting the Business also closes their Account and the Agreement ends. The Provider may terminate the Agreement by email with 30 days' notice. The Provider may restrict access to the Service or terminate the Agreement with immediate effect if the User materially breaches the Agreement or the law (in particular by misusing the Service, publishing illegal content or endangering security) and fails to remedy the breach within a reasonable period set in a notice; no notice is required where it would clearly be pointless given the nature of the breach. If the Provider terminates the Agreement without the User having breached their obligations, it will refund the pro-rated price paid for the unused period. The owner can export the Business's data in a machine-readable format (JSON) in the Settings at any time; if the Provider terminates the Agreement, it will give the owner a reasonable period to export the data unless legal reasons prevent it. The Provider permanently deletes the data of a deleted Business after 30 days from its deletion; it keeps invoices and Subscription records for the period required by accounting and tax laws. Details are set out in the Data Processing Agreement.
9. Rights and Obligations of the Parties
The Provider undertakes to provide the Service with professional care, maintain it on an ongoing basis and protect the User's data with appropriate technical and organisational measures. The Provider may further develop the Service and change its look and features, provided that it does not materially reduce, during a paid period, the features of the paid Plan that the User uses. The User undertakes to use the Service in accordance with the Agreement and the law and, in particular, not to use it for unlawful purposes or for sending unsolicited messages, not to interfere with its security, infrastructure or other Users' data, not to overload it by automated means and not to copy, reverse engineer or resell it without the Provider's consent. The User is responsible for the content they upload to the Service and for having a legal basis for processing the personal data of their Clients and Team Members.
10. User Content and Reporting Illegal Content
Content that the User or their Clients publish through the Service (in particular the booking page, service descriptions, portfolio photos and reviews) must comply with the law and must not infringe the rights of third parties. Anyone can report illegal content or content that breaches these Terms to [email protected]. The report should include a link to the content, an explanation of why the reporter considers it illegal, and the reporter's name and email. This address is also the single point of contact under Regulation (EU) 2022/2065 on Digital Services for Member State authorities and for users; you can communicate with us in Slovak, Czech and English. We assess reports without undue delay, diligently and objectively. If we remove content or restrict access to it or to an Account, we will inform the affected User of the reasons and of the option to object to the decision at the same address.
11. Processing of Clients' Personal Data
In the Service, the User processes the personal data of their Clients and Team Members. With regard to this data, the User is the controller and the Provider is the processor under Art. 28 GDPR. The terms of this processing are set out in the Data Processing Agreement, which forms an integral part of these Terms and which the User concludes by accepting these Terms. The processing of the Users' own personal data is governed by the Privacy Policy.
12. Service Availability
The Provider makes reasonable efforts to keep the Service available at all times but does not guarantee uninterrupted or error-free operation. Where possible, the Provider carries out planned maintenance at times of low traffic and informs Users in advance; this does not apply to urgent work needed to fix a fault or a security risk. The operation of the Service also depends on third-party services (in particular hosting, the payment gateway, email delivery and Google services).
13. Complaints and Support
The User may report defects in the Service (for example unavailability or malfunction of a feature included in the Plan) and incorrect billing by email to [email protected] without undue delay after discovering them. The complaint should include the Account email, the name of the Business, a description of the defect and when it occurred. The Provider will confirm receipt of the complaint by email and resolve it without undue delay, no later than 30 days after receiving it, and will inform the User of the outcome by email. If the complaint is justified, the Provider will remedy the defect; if that is not possible or the defect lasted for a substantial part of the billing period, it will grant the User a reasonable discount or refund the pro-rated price for the period of the defect. This does not affect a Consumer's statutory rights in respect of defects. The Provider provides technical support to the extent of the selected Plan, primarily by email at [email protected].
14. Liability for Damage
The Provider is liable for damage caused by a breach of its obligations under the Agreement or the law. The Provider is not liable for damage caused by circumstances excluding liability (force majeure), outages of third-party services beyond its control, planned maintenance announced in advance, or acts of the User, Team Members or Clients (for example incorrect configuration of the Service or misuse of login credentials not caused by the Provider). If the User is a business, the Provider is liable for damage that it foresaw or could have foreseen at the time the Agreement was concluded; given the nature and price of the Service, the parties jointly proceed on the basis that the foreseeable damage for all claims in a calendar year does not exceed the amount the User paid to the Provider in the 12 months before the damage occurred. This provision does not apply to damage caused intentionally or by gross negligence, to harm to health, or in relation to Consumers. We recommend that Users regularly export important data.
15. Intellectual Property
The Service, including the software, design, the Termio logo and name and the documentation, is subject to the intellectual property rights of the Provider or its licensors. The Provider grants the User, for the duration of the Agreement, a non-exclusive, non-transferable licence to use the Service to the extent of the selected Plan. Data and content uploaded to the Service by the User remain the User's; the User grants the Provider a free, non-exclusive licence to use them solely to the extent necessary to provide the Service (for example to display them on the booking page).
16. Changes to the Terms
The Provider may change these Terms due to changes in the law or decisions of public authorities, the security of the Service, changes to its features or changes to the terms of its suppliers. The Provider will notify the User of the change by email at least 30 days before it takes effect and publish the new version at gettermio.com/terms. If the User does not agree with the change, they may terminate the Agreement free of charge before the change takes effect under Section 8; if they do not, they are deemed to have accepted the change. If a change materially reduces the performance of a paid Plan and the User terminates the Agreement for that reason, the Provider will refund the pro-rated price for the period after the change takes effect. Changes required by law or changes solely in the User's favour may take effect sooner. Price changes are governed by Section 6.
17. Governing Law and Dispute Resolution
The Agreement is governed by the laws of the Slovak Republic, in relations with businesses in particular by the Slovak Commercial Code and in relations with Consumers in particular by the Slovak Civil Code and consumer protection laws. This choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence. Disputes are decided by the competent courts of the Slovak Republic; a Consumer may also bring proceedings before the courts of the EU country in which they are domiciled. A Consumer who is not satisfied with how a complaint was handled or believes that the Provider has infringed their rights may contact the Provider with a request for redress ([email protected]). If the Provider rejects the request or does not respond within 30 days of it being sent, the Consumer may submit a petition for alternative dispute resolution to an alternative dispute resolution body under Slovak Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes, in particular the Slovak Trade Inspection (www.soi.sk); the list of bodies is maintained by the Ministry of Economy of the Slovak Republic. A Consumer residing in another EU Member State may also contact the European Consumer Centre in their country.
18. Final Provisions
If any provision of these Terms is invalid or ineffective, the remaining provisions are not affected. The parties send notices relating to the Agreement primarily by email; the Provider sends them to the Account email (in matters concerning a Business, to its owner's email) and the User to [email protected]. These Terms take effect on 19 October 2026.
19. Contact Information
If you have any questions about these Terms, please contact us: codevo s. r. o., Mlynský Sek 16, 941 02 Lipová, Slovakia, email: [email protected].